Who I am
My website address is: www.holistichandsdublin.com
Personal data collected and why
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms
When visitors contact us on the site we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Analytics
Analytical/performance cookies, which allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
How your data is shared
Your data may be used for the following purposes:
- To enable us to deliver goods you ordered on our online shop to your specified address.
- To contact you about the status of your order, such as when it is shipped or if there is a problem.
- Administration: we use your data for statistical and marketing analysis, systems testing, maintenance and development, and to provide you with an efficient and personalised experience when you use the Website.
- Legal: in order to deal with a dispute or claim.
How long your data is retained
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under certain circumstances by law you have the right to:
1) Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
2) Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
3) Request correction of the personal information that we hold about you.
4) Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
5) Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
6) Request transfer of your personal information in an electronic and structured form to you or to another party. This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party.
7) Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. If you wish to avail of these rights, or have any queries or comments in relation to data privacy, please contact us at holistichandsdublin@gmail.com
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Your contact information
We may disclose your contact information such as name, shipping address, billing address and IP address to our trusted third-party payment processors for the purposes of carrying out an order in our online shop. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU law on data protection rules.
How your data is protected
The shop is hosted on Let’s Host. Your data is stored through Let’s Host’s data storage, databases. They keep your data on a secure server behind a firewall.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information so that it can be securely transferred over the Internet.
All personal information such as name, phone, shipping address and billing address are transmitted over SSL across dedicated network infrastructure.
Your credit/debit card details are handled securely by dedicated third-party payment processor, Stripe. Holistic Hands Dublin never processes or stores your credit/debit card details.
We may disclose your contact information such as name, shipping address, billing address and IP address to our trusted third-party payment processors for the purposes of carrying out an order in our online shop. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU law on data protection rules.
Additional information
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at holistichandsdublin@gmail.com
Changes to Privacy Policy
We may change this Privacy Policy from time to time. The Privacy Policy will be posted to the Website with the date of posting. This version is dated 14th December 2020